Refund Policy
Last updated 14 November 2026
Yes, a refund company has a refund policy. And yes, every refund we give counts against our own score.
14 days, no questions
If Refund Score isn't for you, email hello@refundscore.io within 14 days of paying and we will refund you in full. You don't need to give a reason.
After 14 days
You can cancel at any time and your badge stays live until the end of the year you paid for. We don't give partial refunds for the rest of a year, unless the law says we must.
Renewals
Your subscription renews each year. If a renewal catches you out, email us within 14 days of it and we will refund that renewal in full.
If something goes wrong on our side
If the service doesn't work as described and we can't fix it, we will refund you. That doesn't affect your legal rights.
How refunds are paid
Refunds go back to the card or payment method you used, through Dodo Payments, our merchant of record. They usually arrive within 5 to 10 working days, depending on your bank.