The only review that can't be faked.

We take every successful sale in your Stripe, Paddle, Lemon Squeezy, Polar, Dodo Payments or Creem account and count how many were refunded or disputed. Score = 100 minus that percentage, rounded down. 3 refunds in 100 sales is a 97.

For a lot of SaaS founders, course creators, boilerplate makers and directory owners, yes. Instead of star reviews from whoever chooses to write one, your score comes from every real sale in Stripe, Paddle, Lemon Squeezy, Polar, Dodo Payments or Creem. Nothing is public until you choose to publish it, and there's nothing to reply to. You can also keep your reviews and show both.

Anyone who sells online through Stripe, Paddle, Lemon Squeezy, Polar, Dodo Payments or Creem: SaaS and solo founders, course creators, boilerplate and template makers, and directories that sell listings. If customers can ask you for their money back, your refund rate says a lot about what you sell.

Yes. If someone asked for some money back, that's a signal. But each sale only counts once, so a sale refunded in two parts is still one.

Yes, any dispute counts, even ones you won. A customer who disputes was unhappy enough to ask their bank for the money. Lemon Squeezy doesn't share chargebacks, so for Lemon Squeezy sellers only refunds count.

No. We only ever read, and we only keep counts. Keys are read only wherever the platform allows it (Lemon Squeezy keys can't be limited, so we simply never use them to change anything). We never store names, emails or amounts. You can delete the key in your payment platform any time and we lose access instantly.

Then nobody sees it. Your score is private until you subscribe and choose to publish. Fix what's causing refunds, and your score climbs with every new sale.

No. Every business on Refund Score must promise refunds to customers who aren't happy, if they ask within at least 24 hours of buying. We read their refund policy before their score goes public and check it again every week. Otherwise a seller could score 100 just by refusing every refund.

Not easily. Scores only come from live payment data, each payment account can only connect once, we check you own the website before a score goes public, and every badge links to a public page showing when it was last checked.

Stripe, Paddle, Lemon Squeezy, Polar, Dodo Payments and Creem. Using something else? Tell us which one you want next.