Terms of Service
Last updated 14 November 2026
These terms cover your use of refundscore.io. They are written to be read, not skimmed past. If anything is unclear, email us.
Who we are
Refund Score ("we", "us") runs refundscore.io from the United Kingdom. You can reach us any time at hello@refundscore.io.
Who it is for
Refund Score is for businesses and people selling online. By creating an account you confirm you are at least 18 and are using it for your business.
Your account
You log in with a link sent to your email, so keep that inbox secure. You are responsible for what happens in your account.
Connecting Stripe
You give us a restricted, read only Stripe key for a Stripe account you own or are allowed to manage. We use it only to count your sales, refunds and disputes. You can delete the key in Stripe at any time, which ends our access straight away.
Your score
Your score is calculated automatically from your Stripe data, as explained on our home page. We work hard to keep it accurate and up to date, but we cannot promise it is error free at every moment. If you think something is wrong, tell us and we will look into it.
Your site
You may only claim a website you own or control. Before a score page goes public we check that you control the domain, using our badge on your site or a DNS record.
Fair play
Do not try to inflate your score, for example with fake or self made charges, or by connecting a Stripe account that is not really behind the site you claimed. Do not copy, scrape or misuse other people's scores. We may hide or remove scores that look manipulated, and close accounts that break these terms.
The badge
While your subscription is active you may show your badge on sites you own. Please keep the link to your score page, so visitors can check it is real. You may not edit the badge to show a different score.
Price and billing
Showing your badge and public score page costs £12 a year, plus any sales tax or VAT that applies where you live. Payments are handled by Dodo Payments, who act as our merchant of record and reseller, so your purchase is processed by them. Your subscription renews every year until you cancel.
Cancelling
You can cancel any time from the Billing button in your dashboard. Your badge and score page stay live until the end of the year you have paid for, then switch back to pending.
Refunds
See our refund policy. In short: full refund within 14 days, no questions.
Changes to the service
We may improve or change Refund Score over time. If we make a change that materially affects paying customers, we will email you first.
Liability
Refund Score is provided as is. To the extent the law allows, we are not liable for indirect losses such as lost profits or lost sales, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.
Changes to these terms
If we update these terms we will change the date at the top, and email paying customers about anything important.
Law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.